Shipping Policy

This Shipping Policy applies to purchases placed through Ryuran at https://ryuran.com. It explains where we deliver, how orders are prepared and transported, and what customers can expect from dispatch through delivery. This policy applies to standard consumer orders unless the checkout page states otherwise.

Delivery Areas

Ryuran ships to destinations that are available for selection during checkout. Shipping availability depends on the delivery address, carrier coverage, product restrictions, and the shipping options currently offered for the order.

• Enter a complete and accurate address, including apartment, unit, building, postal code, and local contact number where applicable.
• We may be unable to deliver to certain remote areas, restricted locations, parcel lockers, or addresses that carriers cannot service.
• If an address is not eligible, the available options or any delivery limitation will be shown before payment is completed.

Order Processing Time

Orders are normally reviewed, packed, and handed to the carrier within 1–3 business days after payment authorization. Business days are Monday through Friday and exclude public holidays; orders placed after carrier cut-off times may begin processing on the next business day.

Processing may take longer when an item requires additional stock verification, address clarification, fraud-prevention review, or separate shipment. We will contact you if a material processing issue prevents us from dispatching your order within a reasonable time.

Shipping Methods and Estimated Delivery Times

Available shipping methods are displayed at checkout based on the destination and the items in your cart. Estimated transit times begin after dispatch, not when the order is placed, and carrier estimates are not guaranteed delivery appointments.

• Standard shipping generally arrives within 7–15 business days after dispatch, depending on the destination and carrier network.
• Expedited or alternative services may be offered at checkout when available for the delivery address.
• Orders containing multiple items may arrive in separate parcels when fulfillment locations or carrier requirements differ.

Weekends, public holidays, weather events, customs processing, carrier capacity, and local delivery conditions can affect transit times. Please use the tracking information provided after dispatch for the most current delivery progress.

Shipping Charges and Taxes

Shipping availability and charges are calculated at checkout from the delivery address and applicable shipping templates. Do not infer free shipping from currency settings.

Any applicable shipping cost, tax, duty, import charge, or other checkout charge is shown according to the information available at the time of purchase. The final amount due is the amount displayed by the checkout page and payment channel before you submit the order.

For cross-border deliveries, local authorities or carriers may assess import duties, taxes, handling fees, or documentation requirements after dispatch. Where these charges are not collected at checkout, the recipient is responsible for meeting them in accordance with local requirements.

Order Tracking

When your order is dispatched, we will send shipping confirmation to the contact details provided with the order when tracking is available. The confirmation may include a tracking number, carrier name, or link for monitoring the shipment.

1. Open the shipping confirmation and select the tracking link or enter the tracking number on the carrier’s tracking page.
2. Allow up to 48 hours after dispatch for the first tracking scan to appear.
3. Check the delivery address and carrier updates if the tracking status requests an action from the recipient.

Tracking events may update only when a parcel reaches a carrier facility or completes a delivery step. A temporary lack of scans does not necessarily mean that a shipment has been lost.

Address Changes

Please review your delivery address carefully before placing an order. If you need to correct an address, contact us as soon as possible; we can consider a change only before the order has been processed or transferred to the carrier.

Once a parcel has been dispatched, address changes, rerouting, interception, or delivery-date adjustments are subject to carrier availability and may not be possible. We are not responsible for delays, additional charges, or failed delivery caused by an incorrect, incomplete, inaccessible, or refused address provided at checkout.

Delivery Delays

Although we work to dispatch orders promptly, delivery dates are estimates and may be affected by circumstances beyond our reasonable control. These may include severe weather, customs inspections, carrier disruptions, peak-season demand, transportation interruptions, and local access restrictions.

If tracking shows no meaningful movement for an extended period, please allow the carrier’s normal investigation time and contact us with your order number and tracking details. We will review the shipment status and provide reasonable assistance based on the carrier’s available information.

Lost or Damaged Parcels

If a parcel appears lost, damaged, incomplete, or delivered to the wrong location, notify us promptly after checking the tracking record and delivery area. Reports made within 7 days of the recorded delivery date help us request a timely carrier review.

• Keep the original packaging, damaged goods, labels, and all included materials until the matter has been assessed.
• Provide clear photographs of the parcel, shipping label, packaging, and affected item when damage is visible.
• Share your order number, tracking number, and a concise description of the issue so we can investigate efficiently.

We may ask the carrier to investigate before confirming the next steps. If a verified loss or damage claim is approved, the available resolution will be handled in accordance with the order circumstances, carrier findings, and applicable requirements.

Delivery Contact Channels and Policy Updates

For delivery questions, address requests, tracking assistance, or parcel concerns, contact Ryuran at contact@ryuran.com, call +86 131 2600 5909, or message us through https://api.whatsapp.com/message/WICRDC4CP5XYE1. Customer service hours are Mon-Fri, 9:00-18:00, and our office and mailing address is No. 174 Pau Chung Street, To Kwa Wan, Kowloon City District, Hong Kong.

We may update this Shipping Policy when delivery services, carrier practices, or legal requirements change. The current version will be published on https://ryuran.com; please contact us through the channels above if you need clarification before or after placing an order.